FAQs

FAQ – Organizers

DS3080 AND DS3360 ORGANIZERS FREQUENTLY ASKED QUESTIONS – PC SYNCHRONIZATION

When installing the CD-ROM software, notice that there are various options available to you. Among the programs that you can install are OrganizerLink or CompanionLink. The following Q/A might answer some of the questions or issues you may encounter during installation or synchronization.

Q: When SmartSync attempts to load, the error message "Can't Open Port" appears on the computer.

A: This means the port you have chosen is either in use by another device (mouse, camera, modem, etc.) or the port does not exist.

The most likely reason for the error is that you have chosen an incorrect port in the SmartSync settings. When SmartSync starts, and you get the error, a window should come up for setting the correct port. Make the correct choice there. You should be able to find correct possibilities in the Device Manager in System in the Windows Control Panel. Click the + to the left of Ports (COM and LPT) to see the ports listed for your PC.

The port may be disabled in the CMOS Setup of the PC. You will need to consult the PC manufacturer for information on how to enter setup on your machine.

Another possible reason is an attempt to initialize OrganizerLink software synchronization from the PC rather than from the organizer. When attempting to start synchronization from the PC, if SmartSync is already running (the SmartSync icon is in the taskbar), a COM port error occurs. To initialize the synchronization process, touch the LINK key on the organizer keyboard.

Q: When attempting to synchronize, the message "Error…Time Out!" appears on the organizer screen after a short time.

A: The most likely cause for timeouts is that the Com Port is not set to the correct number or that SmartSync is not running on the PC before starting the synchronization from the organizer. Also, the organizer must be connected to the PC cable and the cable has to be fully inserted into the correct available COM port before starting the synchronization.

Start the SmartSync program on the PC. The icon for it should appear on the taskbar next to the clock. Single-click the icon on the taskbar and click SmartSync Settings. You will be able to point the program to ports 1 through 4. Try each one in succession with syncs in between. If a message comes up that it can’t open the port, that port does not exist or is in use by another software package. If after trying all ports without success, it is possible that either the port is not enabled in the system setup (consult the PC operating manual for how to check or modify the setup), or the PC cable may be defective. Also, be sure that neither the SmartSync Settings window nor the CompanionLink Menu is open when synchronizing.

Q: The synchronization process appears to be finishing correctly, but data is not being transferred.

A: First make sure the SmartSync program is pointing to the correct PIM program in your PC. To make sure it is follow these steps:

  1. Start SmartSync on the PC if it not already running (yellow arrow on green square icon next to the clock on your taskbar). Click the <SMARTSYNC> icon on the taskbar. From the menu that comes up, click “SmartSync Settings”.
  2. You will know the COM port setting is correct because the SmartSync process finished normally. If you are using OrganizerLink as the PIM in your PC, click that tab along the top in the SmartSync settings. If you are using CompanionLink to connect to one of the other PIM’s, such as Microsoft Outlook, click that tab along the top. In whatever tab you just clicked, be sure that the checkbox beginning with “Synchronize to…” on the first screen is checked.
  3. Click Apply and OK.
  4. Restart your computer.
  5. Perform another sync.

If the data is transferred now, great! If not, the data will have to be edited before it will transfer. If the data is not being transferred to the PC, all the records in the organizer will have to be opened, one by one, in the edit mode and then saved again. Since a change was made to the record, it will now transfer. If the data is not being transferred from the PC to the organizer, you will have to open each of the records in the PC PIM, make a change to the record, and then save it. Perform another sync.

If you have any further questions regarding the synchronization process or your organizer, please contact the Royal Customer Service at 908-429-4357.

Shredders

The Orca Micro Line

Q. My machine is not working?

A. Make sure it is on the basket correctly.
Turn your machine 180° and try again.
Check your outlet to make sure it is in good working condition. If you are in the auto mode put a piece of paper in your shredder to determine if it is working.

If you continue to have a problem contact our hot line at 908-429-4357 Monday-Friday EST. for direction. You can also contact a Service Center near you by calling toll free 1-888-261-3888 for service or parts.

The JS1, JMD500, Orca3000X, Orca3500X and CX 7000 series

Q. My unit is not shredding?

A. Inside the basket are grooves, that are manufactured to be inserted in the shredder head to allow the machine to operate. Make sure your shredder is on the basket correctly.

If you continue to have a problem contact our hot line at 908-429-4357 Monday-Friday EST. for direction. You can also contact a Service Center near you by calling toll free 1-888-261-3888 for service or parts.

FAQ – GPS & Navigation Systems

Q: Transferring maps to your AmeriGo using MapFinder Utility with CDs

  • Insert map CD, MapFinder will appear
  • Type in city name or zip code of the city you reside in, then click “Search”
  • Double Left mouse-click on the appropriate result (to the right)
  • Select either AmeriGo Unit, or Card Reader to copy the map to, then click on “Execute Map Copy”
  • If you are using AmeriGo Unit, you will have the option to Copy to your Storage Card, or the Main Memory, select the appropriate location, and click “OK”
  • The map will then be copied onto your ROYAL® AmeriGo.

Q: How do I delete maps from my ROYAL® AmeriGo?

Deleting Maps From the GPS Internal Memory

  1. Connect the GPS System to your computer
  2. On your PC, click the [Start] button _ [My Computer]. (In other versions of Windows, double-click [My Computer] on the desktop). Then right-click Mobile Device, select [Open].
  3. Right-click the My Maps folder, select [Open].
  4. Select the maps you want to delete. Each map consists of two files. In order to completely remove the desired map, you will need to delete both files. Both files will have the same name, but different extensions. For example, to delete the map of New York you will need to delete the following two files; NY_NEW_YORK_CITY.INX and NY_NEW_YORK_CITY.RMF.
  5. Right-click over the selected maps, select [Delete] or press the Delete Key from your keyboard.

Your desired maps have been removed form your ROYAL® AmeriGo unit.
Deleting Maps From the GPS External Memory Card

Deleting Maps From the GPS External Memory Card

  1. If you are using an SD memory card:
    A. Remove the external memory card from the GPS system SD/MMC card slot.
    B. Unlock the card security lock
    C. Insert the external card onto the GPS system SD/MMC card slot
  2. Connect the GPS System to your PC
  3. On your PC, click the [Start] button _ [My Computer]. (In other versions of Windows, double-click [My Computer] on the desktop). Then right-click Mobile Device, select [Open].
  4. Right-click the Card folder, select [Open].
  5. Select the maps you want to delete. Each map consists of two files. In order to completely remove the desired map; you will need to delete both files. Both files will have the same name, but different extensions. For example, to delete the map of New York you will need to delete the following two files; NY_NEW_YORK_CITY.INX and NY_NEW_YORK_CITY.RMF.
  6. Right-click over the selected maps, select [Delete] or press the Delete Key from your keyboard.
  7. If you are using an SD memory card.
    A. Remove the external memory card from the GPS system SD/MMC Card Slot.
    B. Lock the card security lock.
    C. Insert the external card onto the GPS system SD/MMC Card Slot.

Your desired maps have been removed form the GPS unit.

Q: How do I delete maps from my ROYAL® AmeriGo without using the PC?

A: To delete a map from your ROYAL® AmeriGo, you need to know if it is on the internal memory of the AmeriGo, or if it is on the Storage Card.

If it is on the internal memory, you need to first make sure that the map is not opened in the Ostia program. After that, tap on the Start menu, then tap on “Programs”, and tap on “Windows Explorer”. Here, bring up “My Maps”, select the maps you want to delete. Each map consists of two files. In order to completely remove the desired map, you will need to delete both files. Both files will have the same name, but different extensions. For example, to delete the map of New York you will need to delete the following two files; NY_NEW_YORK_CITY.INX and NY_NEW_YORK_CITY.RMF.
On the edit tablet you can select “Delete”, this will delete the selected maps.

If the maps are on a Storage Card, you need to first make sure that the map is not opened in the Ostia program. After that, tap on the Start menu, then tap on “Programs”, and tap on “Windows Explorer”. Here, bring up “Card”, select the maps you want to delete. Each map consists of two files. In order to completely remove the desired map, you will need to delete both files. Both files will have the same name, but different extensions. For example, to delete the map of New York you will need to delete the following two files; NY_NEW_YORK_CITY.INX and NY_NEW_YORK_CITY.RMF.
On the edit tablet you can select “Delete”, this will delete the selected maps.

Cash Registers

Q.How do I update my cash register for the Canada Harmonize Sales Tax update? Effective July 1, 2010.

Models: 110, 120, 130, 435:

Click on this link: Harmonize Sales Tax Instructions. In the Cash Register drop-down, select “Canada Harmonize Sales Tax Instructions (doc)”. If you have a popup blocker on your computer, make sure you hold down the key while making your selection. Follow the instructions in the document.

Q.How do I make a department taxable?

Models: 110cx, 115cx, 130cx, 225cx, 325cx, 425cx:

Program Department 1 as taxable item. To do this, type the numeric keys [0][0][1], press [CHECK], type [1][0][0] and finalize by pressing the [Department 1] key. Repeat this procedure for all departments you wish to tax.

Models: 585cx, 587cx:

Using the gray numeric keys press (00001), press [SUBTOTAL/W/TAX], enter the (PRICE)*, press a [DEPARTMENT] key, enter a Department Description using the alpha keyboard (Department Keys) or the Alpha Numeric Code Chart if needed, then press [CHECK]**. Repeat this step for each department you wish to tax. Then press the [AMT TEND/TOTAL] key.

* Enter a pre-set price or “0” if no pre-set price is desired.

** If you do not wish to enter a description at this time, after pressing the [DEPARTMENT] key, press the [AMT TEND/TOTAL] key. To program a description at a later time, refer to the procedure on page 29 of your owner’s manual.
ALPHA 580 APLHA 9170

Q: If error tone sounds during programming:

  1. Be sure to complete any sale pending in the register mode. Turn manager key to “REG” position & press (AMT/TEND/TOTAL) KEY.
  2. In “PRG” position, press (AMT/TEND/TOTAL) KEY.
  3. If you have a Manager Password programmed in, in “PRG” position, type in the Manager’s code and press the clerk key.

Q: If error sounds in the register position, when ringing up a sale:

  1. Do not use a decimal point when ringing up a sale.
  2. If Clerk ID # ‘s have been programmed, be sure to enter the clerk ID# and press the clerk key.
  3. Turn manager’s key (M) to “PRG” program position and press (AMT/TEND/TOTAL) to complete any pending programming step.

Q: If error tone sounds when taking a "Z" reading:

  1. If a manager Password is programmed, In the “Z” position, type in your password press clerk.
  2. Be sure to complete any sale pending in the register mode; turn manager key to the “REG” position and press (AMT/TEND/TOTAL) key.
  3. You may have activated the training mode feature. Turn the manager key to the “X” position. (If a manager password is used, be sure to enter it now and press the clerk key). Type in your training password press the “CHG” key, to get out of the training mode, return to the “Z” position and run your report.
  4. If you cannot clear your error tone or your register continues to malfunction perform a Half System Clear. Turn manager key to the “PRG” position; unplug your machine for 10 seconds re-plug check to see if unit is working. If it does not work follow directions for a full clear. NOTE: when performing this procedure you will lose all programming plus your transaction totals. Turn manager key to the “PRG” position, unplug machine while holding down clear key plug unit back in. (On the 580 make sure you remove (1) battery before plugging your unit back in. Note the following common problems a Full System clear might rectify.

Q: Does not program properly:

Register shuts down (could indicate a fuse blew).
Simply acts up.
If problem still continues contact a local Service Center by calling toll free 1-888-261-3888.

Contact a local authorized Service Center directly if:
Printer keeps running when machine is turned off.
Paper jams will display “EE” or “PE” or will give constant tone.
Coins fall in the printer-causing machine to shut down.
No light on display possibly a fuse blew.
Machine appears to have no power and your outlet has been checked.

When clearing the Grand Total make sure you take a “Z” reading first, otherwise, the procedure will not work.

If register loses any of its programming at any time simply re-program.

Q: If you lose the programming each night:

Check to make sure that your machine is turned to the off position each night
When did you last replace your batteries?
Alpha 580 use 3 “AA” batteries and must be replaced every 6 months to a year.
Alpha 9170 batteries are internal and should be replaced every 4 years by an Authorized Service Center.

Training mode feature: once the training mode is activated make sure you turn the key back to the “REG” position to practice. Any sales run in the training mode will not show in your totals.

Time Management

TM 100/200:

Q. My unit displays NO Home?

A. Your unit may be dusty. Purchase a can of Can Air to spray inside your machine.

Pro 1000:

Q. Machine will not accept my card?

A. Make sure your machine and card are programmed the same. Check your time cards, are you using the correct ones? Your weekly card should have Royal part # 013701. Monthly card # is 013700.

For programming information contact our hot line at 908-429-4357 Monday-Friday EST. for direction. If your unit continues to malfunction contact a Service Center near you by calling toll free 1-888-261-3888 for service or parts.